Azure Cloud Operations- AM

Qualifications: The skills, abilities, specific knowledge, education and minimum experience necessary to

perform this job.

 Bachelor's degree from an accredited college/university or equivalent work experience.

 Previous user support and/or help desk experience, a plus.

 Ability to learn and expand knowledge of the firm and the technology environment in use; develop an

understanding of the business requirements of the firm.

 Project management skills in order to coordinate support deployment tasks/projects.

 Strong verbal/written communication, problem solving, analytical and independent judgment skills to

support an environment driven by customer service and team work.

 Ability to positively influence, mentor and be a credible source of knowledge to less experienced team

members.

 Experience in IT and Change Management/Incident or Problem Management Experience, a plus.

 Knowledge in IT industry standards, specifically related areas defined in ITIL.

 Strong verbal/written communication, problem solving, analytical, and independent judgment skills to

support an environment driven by customer service and team work. Ability to positively influence, mentor

and be a credible source of knowledge to less experienced team members.

Must be detail-oriented and thorough, with effective time management, technical writing, and editing skills.

Must have the ability to organize technical information based on reviewing meeting notes, business

specifications, interviewing clients, architects and business analysts. Must have the ability to work effectively

with clients, management and other team members.

Must possess:

 Strong customer service, team building & facilitation skills

 Strong verbal and written communication skills

 The ability to work on multiple projects simultaneously

 Strong trouble-shooting ability

 Good interpersonal skills to support an environment driven by teamwork and customer service, and,

 The ability to effectively interact with individuals at all levels of responsibility and authority.

Ability to handle conflicts of shifting environments, shifting priorities, and effect of technology implications on

the business environment.

Must be flexible to work overtime, on weekends, and peak times to support a 16x5 environment, with the

ability to be on-call during weekends and afterhours.