citrix Engineer

ROLES & RESPONSIBILITES:

• Work on VDI Operations, Incident, Service requests, Change requests, Problem ticket

analysis.

• Design and implementation of VDI, Windows 365 Cloud PC, FSLogix, UPM, Citrix

MCS.

• Knowledge of working on App-V packages.

• Creating and maintaining the shared and dedicated Virtual Desktop images, based on

the global standard desktop image.

• Customizing images based on business requirements.

• Integration of images in the global Data Center and coordination/collaboration with

the Data Center Citrix team.

• Coordination with vendors and contribution to internal and external escalation.

• Creation and maintaining of documentation, Knowledge-Documents and Working-

instructions.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Willingness to join a team supporting the service in a 18 h / 5 d operation model.

• ITIL processes like Incident-, Problem-, Change- and Service Continuity management

• Familiarity with regulatory processes like GxP.

• Relevant professional experience of min. 6 years in IT, in a large Enterprise

environment with many thousands of users.

• Strong desire to develop and grow by way of taking responsibility and engaging in

additional tasks and operations.

SPECIFIC KNOWLEDGE AND COMPETENCIES REQUIRED:

• Good knowledge and expertise working in Citrix environments, VDI, Windows 365

Cloud PC, Citrix MCS, UPM, FSlogix, Citrix Policies and Active directory group

policies.

• In-depth knowledge about Citrix specific consoles, like Citrix Director and Studio.

• Work experience in managing App-V applications.

• Knowledge of monitoring solution such as eG Innovation.

• Scripting skills, specifically PowerShell would be of advantage.

• Good knowledge of Client Operating systems such as Windows 11.