Content Experience Controller

Capable of interrogating & interpreting monitoring/observability to deduce a fault.

Prioritise & resolve incidents in a timely and professional manner: by implementing known fix or

escalating appropriately.

Accurately log incidents in Service Now (Spark, IOP & Prism): assist Duty Incident Manager to

capture Incident detail/customer impact & timeline.

Provide a comprehensive handover between shifts.

Qualifications School Leaver Certificate

(Predominantly Technical Subjects) Technical Degree

Language Fluent Written & Spoken English German & Italian Speaker

Specialist

Knowledge

IT Service Desk Operations or

Equivalent

Microsoft Office

Service Now Products

Video & Metadata Processing Workflows

Technical Skills

Strong IT & Organisational Skills

Proven Troubleshooting Ability

Numerate

Proven Track Record in Managing

Incidents