Expert BPM

Job Overview:

BPM Expert would be responsible for designing, updating, managing and analyzing business process models, architecture and documentation using the Signavio Process Manager platform in BPMN 2.0 and internal process modeling standards. This role requires expertise in BPM and BPMN 2.0 concepts, methodologies, and frameworks to support organizational transformation and innovation.

Key Responsibilities:

· Process Analysis & Mapping: Analyze current business processes, workflows, and systems. Develop detailed process maps and models to identify inefficiencies, redundancies, or opportunities for improvement.

· Design & Development: Design new business processes or improve existing ones using Signavio Process Manager and flowcharting techniques.

· Process Management: Govern migration / creation/ update/ maintenance of process maps across functions/ projects. Create/ update/ maintain functional/ E2E Process Architecture and maintain cross-functional interactions and dependencies in Signavio Process Manager. Maintain process version control and governance, ensuring changes are tracked and communicated to relevant stakeholders. Manage the access controls for various types of roles in the Signavio BPM tool.

· Stakeholder Collaboration: Work closely with stakeholders, including process owners, managers, and IT teams, to gather requirements, validate processes, and ensure alignment with business objectives.

· Process Optimization: Engages in the process design workshops to co-create the As-Is and To-be process maps along with the other key stakeholders. Engages in the process optimization efforts to improve performance metrics such as speed, cost, and quality. Establish best practices and provide inputs to the standards team to improve DESSA methodology based on the user feedback and project experience.

· Process Automation: Identify and implement opportunities for process automation through tools such as RPA (Robotic Process Automation) or workflow management systems.

· Documentation & Reporting: Create detailed process documentation, including process flows, procedures, and business rules. Ensure that all process documentation is up-to-date, consistent, standardized and accessible across the organization.

· Reporting & Analytics: Prepare reports on process performance, KPIs, impact on process attributes in the Signavio Process Manager and recommendations for improvements.

· Training & Support: Provide training and support to employees on new processes, ensuring smooth adoption and understanding. Conduct workshops and seminars on process optimization.

· Compliance & Risk Management: Ensure that business processes comply with regulatory requirements and manage risks associated with process changes.

· Continuous Improvement: Develop frameworks for ongoing evaluation and improvement of processes. Monitor the performance of business processes using KPIs and benchmarks using Process Mining tools and techniques.

Required Skills & Qualifications:

· Technical Proficiency: Expertise in business process modeling tools (e.g., Signavio Process Manager, ARIS, ADONIS, Visio).

· BPM Methodologies: Strong understanding of BPMN, Six Sigma, Lean principles, or other process improvement methodologies.

· Analytical Skills: Ability to analyze complex processes and systems, identify gaps, and propose practical solutions.

· Problem-Solving: Strong problem-solving skills with a focus on optimizing efficiency and effectiveness.

· Communication Skills: Excellent verbal and written communication skills, capable of articulating complex processes clearly to non-technical stakeholders.

· Project Management: Experience in managing or leading process improvement projects.

· Collaboration: Proven ability to work cross-functionally and collaboratively with various departments.

· Attention to Detail: High attention to detail in process documentation and analysis.

Educational Requirements:

· Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Information Technology, or a related field.

· Certification in BPM, Lean, Six Sigma, or similar is preferred.

Experience:

· 5-8 + years of experience in business process modeling or business process management.

· Experience with process automation technologies and digital transformation initiatives is a plus.