Randstadeos
HR OPERATION REPRESENTATIVE
In this role, you will:
Support human resources operations; proactively seek ways to improve process by offering ideas
Perform a variety of moderately complex human resources tasks pertaining to company policies and procedures, benefits, payroll, training, time away or any other related inquiries in a service center or human resource department environment
Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
Assist employees on human resources related issues providing moderately complex policy interpretation
Review employee files and furnish information to authorized persons
Collect data and prepare operational and personnel reports; coordinate projects as requested
Receive direction from supervisor and escalate non-routine questions
Required Qualifications:
2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested.
Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned.
Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
Departmental report creation, analysis with compiling statics to identify trends.
Research and troubleshoot any type of issue related to the Employee leaves.
Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Provide research and support to the third-party vendors related to HR programs
Provide support to other HR activities, as needed.
Data and Metrics creation
2+ years of human resources experience, clerical or customer service experience, or a combination of both
Requires a working knowledge of HR Benefits function, and an understanding of US Leaves policies and procedures
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality.
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Knowledge of HR systems (Workday/ServiceNow) is desirable.
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Customer service focus with the ability to respond to requests in a timely manner
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of human resources
Strong administrative skills
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Job Expectations
Ability to work any shift, weekends, and/or holidays as needed or scheduled
Willingness to work on-site at stated location on the job opening
Flexibility to work different shifts