Operations Data Entry Associate

Operations – 90%

 Enter auto contract data into Salesforce, validate OCR data in Validation Queue and

ensure information is correct within required turnaround times

 Handle online inquiries and correspondence in assigned Salesforce queues

 Daily monitoring of multiple queues in Salesforce

 Contact with customers/clients at basic level to obtain required information and

respond when requests are completed

 When necessary, engage with Quality Control, Client Services and Operations Support

Supervisor to resolve Data Entry and Email to Case queries

 Utilizes correct codes to enter data into system

 Uses systems and multiple programs for tracking, information gathering, and

documenting customer interactions accurately

 Retrieving data from application/files upon request

 Is responsible for attending and adhering to scheduled shifts and breaks

 Demonstrates shift flexibility to support the business as required

 Utilizes tools, resources and systems to process customer requests and provide accurate

information

 Meet predefined quality assessment standards

 Other assignments as identified by management

Development – 10%

 Partake in, and adhere to, training programs for effectiveness in supporting

departmental goals and objectives