Sales Officer

A Sales Officer is a results driven individual who'll be responsible for the overall store
management. The successful candidate will be able to enhance customer satisfaction, meet sales and
profitability goals and manage staff effectively. Candidates will have the most success if they have
a background in financial planning, employee recruitment, or retail management. Store Manager
responsibilities may include supervising assistant store managers., * Develop business strategies to raise our customers' pool, expand store traffic and optimize
profitability
* Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
* Ensure high levels of customers satisfaction through excellent service
* Complete store administration and ensure compliance with policies and procedures
* Maintain outstanding store condition and visual merchandising standards
* Report on buying trends, customer needs, profits etc
* Propose innovative ideas to increase market share
* Conduct personnel performance appraisals to assess training needs and build career paths
* Deal with all issues that arise from staff or customers (complaints, grievances etc), * Lead, Monitor, Motivate and drive performance by leverage selling tools and incentive
programmes as designed by the company
* Coach FSA's on the Mars Sales & Distribution system and drive desired productivity levels
* Implement structured training interventions as per agreed calendar to continuously upskill his
FSA team
* Recruit desired numbers of FSA's of targeted profiles within specific timelines

Administration:
* Ensure timely submission of trade and distributor related paperwork such as claims, competitor
information and any other information required from time to time
* Effectively coordinate with CFA and Distributors to ensure adherence to PDP and delivery
schedules

Key competencies required:
* Delivers Consistent Results
* Action Orientation
* Planning, Priority Setting
* Drive for results
* Creates Collaborative Relationships
* Customer Service Excellence
* Route to Market Optimization