salesforce administrator

Title: Specialist - Salesforce Administrator

Location: Bangalore - Electronic City

Description:

As a Salesforce Administrator Expert/Specialist, you will be an integral part of the broader SLS EMEA Sales, Marketing, and Customer Excellence organization. Your primary role will be within the EMEA CRM team, where you will be responsible for providing comprehensive support for the daily and operational tasks related to our CRM tool, Salesforce.com for the SLS EMEA CRM user community which are essential for maintaining the efficiency and effectiveness of the Salesforce system within the EMEA region

Your Role:

·       Salesforce certifications such as ADM-201 and ADM-211

·       Profound understanding of Salesforce objects and their functionality

·       Ability to create reports, dashboards, and maintain data security

·       Knowledge of workflow rules, process builders, validation rules, and flows

·       Basic understanding of Apex, Visualforce, and SOQL

·       Capacity to coordinate with global IT and other CRM teams

·       Strong customer-centric mindset with a focus on high-quality issue resolution

·       Excellent communication and collaboration skills

·       Proven ability to manage and support a large user community, serving over 2000 users

·       Capability to work on ad-hoc requests while maintaining focus on continuous system improvement

This role offers a unique opportunity to contribute to the operational excellence of our CRM system while actively supporting the Sales teams in achieving their targets. If you are passionate about leveraging Salesforce.com to drive business success and are committed to delivering exceptional user support, we invite you to apply and become a key part of our dynamic team.

Who you are:

·       Business and/or marketing-related degree or equivalent professional qualification

·       Certified Salesforce Administrator (ideally in Lightning)

·       Nice-to-have: Additional SFDC certifications

·       Ideally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.)

·       At least 1-4 years of sales, pricing, commercial or business support experience.Shift: 1.30PM - 10.30 PM IST