Salesforce Service Cloud & Platform Development Engineer 2

Assists various stakeholders, teams with understanding capabilities of the Service

Cloud Offerings and guide team members on technical implementation aspects

2. Own definition of the end-to-end solution architecture to accommodate defined

business requirements. This includes defining and leading a delivery framework that

ensures quality and success

3. Manage salesforce environments and ensure code and data continuity across

environments

4. Mentor team members in requirement analysis, fit/gap assessment, design

standards, and best practices

5. Communicate and document technical solutions and design tradeoffs effectively to

Business stakeholders

6. Engages with Enterprise Architects regarding technical architecture and details of

Salesforce and integration/migration

7. Work cross-functionally to maintain and improve upon Salesforce integrations &

data integrity with different teams and systems to support overall business

processes.

8. Help establish a culture of enablement, working with other leaders in Practice, to

constantly upskill the baseline knowledge of Salesforce capabilities

9. You enjoy the definition, further development & continuous optimization of the

deployment processes as well as the definition of the CI/CD pipeline for the Scrum

teams

10. Regular, consistent and punctual attendance. Must be able to work in variable

schedule(s) and overtime as necessary & participation in on-call rotation.

What you’ll Bring:

1. Several years of experience as Salesforce Solution Developer with Multiple CRM

Implementations, Velocity Knowledge is great added advantage

2. Strong experience with Service Cloud offerings like Lightning Console, Live Agent,

Social Studio, Digital Engagement, Omni-Channel, Einstein Bots, Knowledge Base,

Experience Cloud, Console Productivity Enhancements

3. Extensive Knowledge in Apex, Flows, Lightning Web Components, Lightning Design

System, JavaScript frameworks, HTML, Data Migration, Single sign-on

4. Lead troubleshooting of any production issues related to applications including but

not limited to Salesforce, micro-services, and infrastructure/DevOps

5. Recommends systems solutions by comparing advantages and disadvantages of

custom development and purchase alternatives

6. Enforcing sound development practices and ensuring the quality delivery of

enterprise solutions

7. Strong understanding of Salesforce architecture, environment management, release

management, source control, deployment methodologies

8. Understanding of DevOps principles and delivery pipelines, using tools such as

Copado, and own CI/CD process using SFDX.

9. Experience with end-to-end implementations, integrations, and enhancement

projects and delivering overall solution architectures for CRM applications

10. Experience working in large Salesforce implementations, particularly with multi-

million customer records, will be essential

11. You'll be a self-starter, adept at picking up new skills and technologies, and eager to

break new ground

You'll have excellent communication skills, equally comfortable with crafting