Randstadeos
SAP MDG
Application Consultant SAP MDG-M/C (Master Data Governance)
The Application Consultant for the SAP MDG-Material / Customer module acts as E2E responsible for the Material and Customer / Business Partner domain to provide state of the art master data solutions. This includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. The Application Consultant will interact with our Business facing Master Data organization to plan, prepare, execute and monitor projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners.
In this role we require an excellent knowledge of the MDG-M/C module combined with a good understanding of associated business processes in connected ERP systems. Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands.
Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.
MDG is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position.
Responsibilities
Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Secure minimal business disruption on application go live based on proper design and formal project hand-over process.
Operational Vendor Management & Reporting
Manage vendor service performance against below processes
Establish the required improvements plan as per identified gaps and/or defined requirements
Secure timely issuance of periodic performance report and annual service reviews
Incident Management
Lead the resolution of critical or complex incidents including related crisis management when appropriate
Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)
Problem Management
Lead master plan and priorities toward ticket elimination and automation
Proactively suggest possible solutions and propose an action plan for improvement to management
Change and Release Management
Establish documentation of current and target application architecture (incl. CMDB)
Establish and implement the Life Cycle Mgmt plan for applications in scope
Secure Change Management processes in line with relevant SOPs
Ensure complete and accurate handover documents created prior to production release
Manage the application portfolio at the most appropriate level of release
Project Delivery
Lead technical design of applications/solutions in portfolio
Provide technical services and functional advice on the implementation of business applications
Provide functional/technical support to project teams
Provide the technical input for defining and maintaining the development standard and guidelines
Education/Professional Experience
Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
8-year experience in software or applications services
5-year experience within an international environment
Languages
English mandatory (written and spoken)
An additional language (German) is an asset
Skills & Competencies
Strong interpersonal and organizational skills
Strong written and oral communication skills
Willingness to travel
Ability to make difficult decisions and act autonomously
Strong technical understanding of SAP MDG focusing on the Material Master and / or BP-Customer domain with at least 5-year experience
Ability to customize/review MDG configuration and to create corresponding technical specification; MDG concepts (Data modelling, BRF+, ALE, Web Services, etc.)
Very good technical understanding in ABAP (programs, function modules, enhancements) debugging capabilities
Knowledge in SOA and IDoc replication
Good ERP domain knowledge in Material Management (MM-IM0)/ SALES module