Senior Design Research Strategy Specialist

In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within Design Research & Strategy and contribute to large-scale planning related to Digital Product Management functional area deliverables

• Review and analyze moderately complex Design Research & Strategy business, operational, or technical challenges that require an in-depth evaluation of variable factors

• Independently resolve moderately complex issues and lead team to meet project and process deliverables while leveraging solid understanding of Design Research & Strategy policies, procedures and/or compliance requirements

• Collaborate and consult with Design Research & Strategy peers, colleagues and mid-level managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff

Required Qualifications:

• 4+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Support Platform, CX Strategy & Operational Leads and Configuration Leads for successful survey implementations and onboarding with focus in Requirements and Testing.

• Participate in requirement analysis and contribute to the creation of user stories and acceptance criteria.

• Responsible for creating QA & UAT test plans/scripts, QA test completion, coordination of UAT testing, defect entry and tracking in JIRA and consolidation/documentation of all test results.

• Work closely and independently with partners (internal clients) and senior management stakeholders regarding testing, user access and process documentation.

• Supports Access, Hierarchy and Testing processes with partner teams.

• Works to ensure all process documentation is current, assist with ADA defect entry and provide archiving support to Product Owners.

• Accountable for driving as much standardization as possible across all implementations through continuous improvement activities.

• Lead, organize and participate in PAM/department-wide initiatives.

• Engage with cross culture team members and stakeholders.

• Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners.

Job Expectations:

• Bachelor’s degree in computer science, Engineering or related field.

• Over 4+ years of experience in QA, Project Management experience, and requirements gathering experience.

• Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, VLOOKUP, Pivots etc.).

• Proven track record of working in Agile environment.

• Working independently and excellent analytical and problem-solving skills with a keen attention to detail.

• Great communications skills verbally and in writing.

• Should have a strong understanding of the SDLC and ability to work in an agile environment.

• CX platform experience such as Medallia/Qualtrics

• Experience designing customer/employee satisfaction surveys

• SharePoint Site Administration /Owner Experience

• Net Promoter Score experience

• Understanding of ADA Policy and Testing Methodologies

• Basic knowledge of SQL

• Working knowledge of Visualization tools such as PowerBI/Tableau