Senior Operation Processor

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.

• Use technical expertise in the designated area and resolve escalated issues.

• Provide feedback and present ideas for improving or implementing processes and customer support.

• Perform complex operational and customer support initiatives within Operations functional area.

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.

• Apply technical knowledge and expertise to perform work and action requests.

• Provide subject matter expertise and interpretation of procedures to staff.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Knowledge on Check transactions

Job Expectations:

• Working in Night Shift 9.30PM to 6.30AM IST

• Co-ordinate with LOB for assignments.