Service Exp Lead - Assurant- R-103596

Primary Job

Accountabilities/

Responsibilities :

 Adjudicate each claim with available details of defect & estimates.

Collect, verify and analyse information obtained during the claims

process used in settling claims to ensure that claims are valid and that

settlements are made according to company practices and procedures

 Ensure Service partners work as per agreed SLA’s to meet service

standards.

 Create monthly claims reports

 Claim cost reduction plans and actions.

 Demonstrate flexibility, enthusiasm and strong learning agility in

learning new products, systems and processes while maintaining high

customer service and compliance standards.

Basic Qualifications

Required - Experience,

Skills, and Knowledge

 Graduate in any stream

 Min 5 years of experience of working in Service Operations.

Preferred Experience,

Skills, and Knowledge:

 Working experience with Mobile, Tab & technology products for Service

Partner, case approval & client management.

 Experience of Managing Claims payable and receivable

 Sound working knowledge of Microsoft Office applications e.g. Outlook,

Word, etc and ability to grasp new systems

 Ability to effectively multitask and priorities a varied workload

 A passion for delivering exceptional customer service