Service Now Developer

Requirements:

• Minimum 7+ years of hands-on experience with ServiceNow platform management, including ITSM, ITOM, CMDB, and other core modules.

• Proven experience managing and optimizing large-scale, enterprise-level ServiceNow implementations.

• Deep experience with performance tuning, capacity planning, and managing platform availability in mission-critical environments.

• Expertise in ServiceNow system administration, platform configuration, upgrades, and release management.

• Technical Skills:

  • Strong proficiency in JavaScript, AngularJS, and Glide scripting specific to ServiceNow platform management.

  • Expertise in ServiceNow Workflow Designer, Flow Designer, and ServiceNow Integration Hub.

  • In-depth knowledge of ITIL processes and best practices, particularly around incident, problem, and change management.

  • Experience in security management on the platform, including role-based access controls, auditing, and compliance.

  • Experience with CI/CD pipelines for ServiceNow and integration with other tools and platforms (e.g., APIs, mid-servers)

• Soft Skills:

  • Strong leadership and mentorship abilities, with experience guiding teams in platform best practices.

  • Excellent analytical skills and the ability to solve complex technical challenges related to platform performance and operations.

  • Strong communication skills to engage with stakeholders across technical and non-technical domains.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

  
  
  

Preferred Qualifications:

• ServiceNow Certified Application Developer or ServiceNow Certified Implementation Specialist.

• Experience with ServiceNow Performance Analytics, Event Management, or Discovery modules.

• Experience with managing integrations across multiple environments, particularly in large-scale telecom or technology organizations.