ServiceNow Developer

Job Description

Core Responsibilities

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience

• Collaborates with project partners to identify product and technical requirements. Conducts analysis to settle integration needs.

• Design solutions on ServiceNow platform through Workflow, Flow Designer, Integration Hub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc.

• Engage and support business services and ensure adherence to technology standards across capability delivery teams including service providers

• Work closely with cross-functional teams to deliver ServiceNow solutions, troubleshooting and resolving issues/ incidents

• Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions

• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

• Displays in-depth knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance.

• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Experience with large scale, enterprise ITSM implementations

• Ability to handle multiple competing priorities in a fast-paced environment

• Experience with portal development, including creation of custom web components in Service

• Portal [CSS, Angular JS, node.JS, Bootstrap]

• Experience designing, developing, implementing business applications in ITIL, CMDB, Service

• Catalog, SDLC, Change Management, and Incident Management

• ITIL v3 certification

• Ability to understand product/customer needs and convert into experiences within Agent

• Workspace, leveraging the full suite of workspace capabilities

• ServiceNow Certified Implementation Specialist, ServiceNow Certified Application Developer

Job Specification:

• Bachelors degree in Engineering, Computer Science, or related field

• 8+ years overall work experience

• 6 -7+ years experience with ServiceNow, developing core ITSM modules including Incident,

• Problem, Change, CMDB, Asset, Notify, Asset Management, Service Portal, Agent Workspace

• ServiceNow Admin Certification

• ServiceNow Developer and/or Architect certifications is strong plus

• Expertise with workflows, flow designer, catalog items, Business Rules, Inbound email actions,

• script includes

• Experience with web service integrations (REST, SOAP), Mid Server configuration

• Strong working knowledge with the following technologies / products / methodologies:

• ServiceNow, Java, Spring, CI/CD, Javascript, Jquery, AJAX, RESTful services that run on-

• premise and, in the cloud

• Appitude to deploy automated testing and quality assurance practices: Unit Testing, Integration

• Testing, End-to-End Functional Testing

• Strong verbal and written communication skills and demonstrated technical leadership

• Experience or knowledge with AWS Cloud, and Graph database are a plus