Technology Business Support Coordinator

In this role, you will:

• Act as a first point of contact in providing solutions to technical issues for a business unit or work group

• Perform duties of basic to moderate complexity, including provision of user access, assessing security administration issues, production support and troubleshooting, application maintenance, and monitoring or balancing

• Receive direction from supervisor and escalate non-routine questions

• Interact with colleagues of the assigned business unit or work group for any technical issues

• Work with technology partners to draft business requirements and user specifications

Required Qualifications:

• 2+ years of Technical Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 to 7 Years experience in Adobe Experience Management Technology Business Systems Consultant

• Adobe Experience Management (AEM)

• Java Script, Jquery, HTML, CSS is desirable

• Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage

• Understanding of readability and usability standards in relation to forms design.

• Ability to manage multiple projects with challenging deadlines.

• Research skills and ability to present data and solutions.  

• Training skills - ability to create training materials and present to others.

• Ability to take documentation and apply to forms.

Job Expectations:

• Able to multi-task to accomplish tasks effectively.

• Adobe , Java script , Jqueury , HTML , CSS is desirable and will be an added advantage

• Able to interpret the documents or the requests received

• Analytical skills

• Attention to detail

• Excellent data entry skills

• Strong verbal & written communication skills

• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Ability to recognize and escalate any discrepancies identified or noticed while processing.

• Highly motivated with strong organizational and analytical skills and attention to detail.

• Flexibility to work different shifts and to work beyond scheduled work hours , if necessary

• Ability to succeed in a team environment.

• Ability to learn quickly and share knowledge with fellow team members.

Good Communication in English