ASSET Analyst

As the Service Asset and Configuration Management analyst within Group Service

Management, you will:

 Have an interest in Technology and IT record management

 Provide end to end asset management for Sky’s Technology and IT estate with a

focus on ensuring the how the asset that is configured and deployed is accurately

reflected in various databases including the CMDB.

 Correct missing or incorrect information that the Configuration Management and

Technology reliance teams and their processes identify within the CMDB.

 Update Asset and CMDB records related to Networking and Server hardware and

IT equipment.

 Identify and report on breaches of ITAM policy and other asset-related risks and

track remedial action

 Analyse and report on the status of Assets against the relevant policies (ITAM,

Configuration Management, Resilience, etc) suggesting improvements during (but

not only) the relevant audit & assessment cycles

 Attend incident reviews to ensure any shortfall is understood and assist with

remediation activity.

Your key responsibilities 

As the lead for IT Asset Management within Group Service Management, you will:

 Gather and analyse data relating to technology asset life cycles and related

processes. For example, complete resilience assessment for new implementations

ensuring the details are recorded.

 Identify and report on breaches of ITAM policy and other asset-related risks and

track remedial action

 Analyse and report on the status of Assets against the relevant policies (ITAM,

Configuration Management, Resilience, etc) suggesting improvements during (but

not only) the relevant audit & assessment cycles

 Work with the Configuration Management team analysing existing and newly

created Service CIs and ensure the correct Service Classification has been

applied to the service.

 Assist in the creation and reporting on the different metrics for asset, config and

resilience management.

 Attend incident reviews to ensure any shortfall is understood and assist with

remediation activity.

 Work closely with business continuity teams to ensure an aligned approach to

engaging with stakeholders and creation of a fully amalgamated roadmap.

Your key responsibilities

As the Service Asset and Configuration Management analyst within Group Service

Management, you will:

 Have an interest in Technology and IT record management

 Provide end to end asset management for Sky’s Technology and IT estate with a

focus on ensuring the how the asset that is configured and deployed is accurately

reflected in various databases including the CMDB.

 Correct missing or incorrect information that the Configuration Management and

Technology reliance teams and their processes identify within the CMDB.

 Update Asset and CMDB records related to Networking and Server hardware and IT

equipment.

 Identify and report on breaches of ITAM policy and other asset-related risks and track

remedial action

 Analyse and report on the status of Assets against the relevant policies (ITAM,

Configuration Management, Resilience, etc) suggesting improvements during (but

not only) the relevant audit & assessment cycles

 Attend incident reviews to ensure any shortfall is understood and assist with

remediation activity.

Your skills

 Strong English language and written skills

 Experience managing all attributes about deployed assets records within a CMDB 

 Experience working within fast-moving, large-scale organisations that operate across

multi-platform, multi-organisation, and complex technologies.

 Experience on ServiceNow ITSM platform preferred

 Strong analytical, data processing and problem-solving skills

 Proficiency in process formulation and improvement

 We want you to have a strong focus on relationship-building and teamwork.

 We want you to be flexible in your approach and be able to adapt your style and

methods to get the best out of the business. Being able to recognise when things are

not working and need changing is core to what we are looking for.

 You will be a self-motivator with energy and drive for continuous improvement and a

focus on delivering results

 We want you to be open and transparent in everything that you do. 

 You will be comfortable in quickly grasping ideas in both familiar and unfamiliar

domains

 Finally, we need you to have excellent oral and written communication/presentation

skills, including explaining technical concepts simply