Associate System Engineer

Job Overview:

We are seeking a skilled and motivated individual to join our Monitoring Operations and MOD Team. As a member of this team, you will play a crucial role in ensuring the continuous monitoring, maintenance, and optimization of our systems and infrastructure. You will collaborate with cross-functional teams to identify, troubleshoot, and resolve any issues or anomalies that may arise, contributing to the overall stability and performance of our operations.

Responsibilities:-

 Monitor and maintain the health, performance, and availability of our systems and infrastructure using monitoring tools and platforms.

 Excellent written and verbal communications skills

 Good technical background with an ability to give instructions to a non-technical audience.

 Customer-service oriented with a problem-solving attitude.

 Excellent written and verbal communications skills.

 Practical experience handling Major Incident as part of Major Incident Management team.

 Knowledge of ITSM tool (ServiceNow, JIRA)

 Basic understanding of IT infrastructure, networking, and applications. Willingness to learn and adapt to new technologies.

 Analytical mindset with the ability to think critically and solve problems under pressure.

 Ability to work effectively as part of a team and collaborate with diverse groups of people.

 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

 High level of attention to detail in monitoring, documenting, and reporting incidents.

 Respond promptly to alerts and notifications, investigating and diagnosing issues to determine root causes.

 Implement proactive measures to prevent incidents and optimize system performance.

 Collaborate with internal teams to troubleshoot and resolve technical issues and escalations in a timely manner.

 Document and maintain standard operating procedures (SOPs) and knowledge base articles for troubleshooting and resolution processes.

 Participate in the on-call rotation schedule to provide 24/7 support for critical incidents and emergencies.

 Continuously evaluate and recommend improvements to monitoring tools, processes, and procedures to enhance efficiency and effectiveness.

 Stay updated on industry best practices, emerging technologies, and trends related to monitoring and operations management.

Requirements:

 Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience of 2 plus years).

 Proven experience working in a monitoring or operations role, preferably in a fast-paced environment.

 Flexible to work in rotational shifts (24/7).

 Proficiency in using monitoring tools and platforms such as [mention specific tools].

 Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.

 Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

 Ability to thrive in a dynamic and challenging work environment, with a strong sense of accountability and ownership.