FS-EGRC-Senior-ServiceNow BA

Client Responsibilities

• Understand and translate client needs into effective business and technology solutions.

• Implement, configure, develop, and customize ServiceNow workflows and integrations.

• Design and deliver high-quality ServiceNow solutions, adhering to best practices.

• Create workflows using ServiceNow tools, including workflows, UI actions, client scripts, and business rules.

• Document and test ServiceNow customizations and ensure they meet business requirements.

• Collaborate with project teams to maintain transparency, mitigate risks, and share mitigation plans.

• Build and maintain productive relationships with clients, ensuring regular status updates and effective communication.

• Lead teams within GRC tech enablement projects, ensuring the delivery of project milestones.

• Demonstrate flexibility for travel, if required.

People Responsibilities

• Conduct performance reviews and provide feedback for team members.

• Foster a culture of teamwork, quality, and knowledge sharing.

• Train and mentor team members in project deliverables and workplace policies.

• Lead by example and ensure adherence to workplace policies and procedures.

• Experience:

  • 3-5 years as a ServiceNow Technical Consultant.

  • Proven experience in ServiceNow IRM (Entities, Risk, Control, Audit Management) implementation.

  • Hands-on knowledge of GRC use cases: Policy & Compliance Management, Risk Management, Vendor Risk, Operational Resilience, Privacy Management, and Audit Management.

• Technical Expertise:

  • Strong understanding of ServiceNow core platform capabilities and data model.

  • Proficient in creating workflows, scripts, and customizations in ServiceNow.

• Knowledge:

  • Risk management frameworks (Information Security, Business Continuity, Risk Management).

• Soft Skills:

  • Analytical problem-solving skills for business challenges.

  • Delivery management and client management experience.

• Documentation:

  • Excellent documentation and communication skills.

• Domain Expertise:

  • Advisory and consulting experience in the GRC domain.

  • Hands-on experience with GRC Implementation or Managed Services.

• Technical Knowledge:

  • Familiarity with the ServiceNow IRM module.

• Education:

  • B.E/B.Tech in Electronics, Telecommunications, or Computer Science, MBA/M.Sc., or equivalent.

• Certifications:

  • ServiceNow Certifications (e.g., System Administrator, Certified Implementation Specialist for ITSM/IRM/GRC modules).

• Work Experience:

  • Experience with Big 3 consulting firms or leading IT/ITeS organizations.

• ServiceNow System Administrator.

• ServiceNow Certified Implementation Specialist (ITSM, IRM, and other GRC modules).