Servicenow Architect

Role title: Service Now Architect Function: Group Enterprise IT, EP&S

Band: Appropriate Band in VSSI Department: Vodafone Shared Services

India

Reports to: Location: India

Role purpose:

 Total relevant ServiceNow experience (Not the total IT experience) should be 10+

years.

 Should have design experience for ITSM, Integration, Event management, CMDB,

CSM and service portal

 Should have experience in designs with 2 or more systems involved, with

ServiceNow as a major application.

 Should have experience in writing/creating HLDs, LLDs, internal components designs

& documentation.

 Should have experience in mapping and modelling exercises.

 Good knowledge of system behavior and system performance.

 Should have exposure in system upgrades, cloning, performance management, etc

 Should have scripting knowledge, specially, JavaScript which is primary language of

ServiceNow.

 Minimum 2 ServiceNow mainline certification (not delta or micro certifications)

completed by the candidate.

 Extensive experience in ServiceNow & Corporate Services applications in a global

environment and In-depth understanding on core PaaS/SaaS/IaaS platform

implementation.

 Understanding business context and translating requirements into a sustainable

ServiceNow solution.

 Detailed understanding and experience on the following core technologies / skills are

MUST:

 HTML/XML, Java scripts, MySQL database, Service-now Glide objects and

scripts.

 ServiceNow Supported Integration interfaces:

o Data Import/export sets, Web-services (REST API and SOAP)

o Email, JDBC/ODBC, JSON, SSO – SAML2.0,

 Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts

 UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,

 Service portals, Pages, Widgets, Chat support and Virtual Agent.

 Database, Tables and Structure, DB Views and their implementation in

ServiceNow

C2 General

Key accountabilities and decision

ownership

[max 5]:

 Drive innovation in ServiceNow and

corporate services technology

through fast-paced POCs targeted at

digitally transforming the function and

the provided capabilities

 Develop design of architectural

solutions including logical and

physical architecture diagrams to

drive concepts to reality and define

measures to track delivery of results

in progressing an agile Marketing

Architecture, driving growth and

optimizing efficiency

 Understanding complex technical

challenges, defining pragmatic

solutions and communicate key

messages to Key Technical/business

stakeholders

Must have technical / professional

qualifications:

 At least 1 mainline Service Now

Certification

 Expertise in ITSM, CMDB, CSM

and Integration modules of

Servicenow

Budget owned:

None

Direct reports:

None

Key performance indicators [max 3]:

 Customer experience targets and

stakeholder feedback

Dotted reports:

None