Sr Specialist App/Prod Support

Job Description:

Key Responsibilities:

• Provide expert-level 24/7 support for production systems and applications, ensuring their optimal performance and availability.

• Monitor system performance and respond to incidents promptly, following established procedures for resolution.

• Perform and oversee routine maintenance tasks, including backups, patching, and updates.

• Collaborate with development and DevOps teams to deploy new releases and updates, ensuring minimal disruption.

• Troubleshoot and resolve complex issues related to application performance, database connectivity, and server configurations.

• Document support activities, incidents, and resolutions in the ticketing system, ensuring knowledge transfer within the team.

• Participate in and lead shift rotations, ensuring continuous support coverage.

• Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.

• Administer and support web applications developed using JavaScript, Java/JSP (webapp).

• Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment.

• Contribute to the development and improvement of operational procedures and best practices.

Shift: Rotational Shifts (24/7 Support)

Technical Skills:

• Proficiency in programming and scripting languages such as Perl, Java, Python, JavaScript, Maven, PHP, Node.js, and Shell Scripting.

• Strong knowledge of frontend technologies including JavaScript, jQuery, HTML, Dojo Toolkit, and Java/JSP (webapp).

Backend:

• Experience with backend technologies and servers such as Apache, Apache/HP-PPM Tool, Tomcat, WildFly, and JBOSS.

Database:

• Extensive experience with database management systems like Oracle, SQL, MS SQL, JDBC, MySQL, and PostgreSQL.

Ticketing Tools:

• Proficiency with ticketing tools such as JIRA and BMC Remedy.

Version Control:

• Proficiency with version control tools such as SVN, Codecloud, iCode, MavenCentral, and GitHub.

Operating Systems:

• Experience working with various operating systems including Linux, Windows, and Unix.

Cloud:

• Hands-on experience with cloud platforms, particularly Azure.

Other Tools:

• Familiarity with tools such as IBM TDI, SNMP, IBM Case Manager, IBM Content Navigator, IBM Filenet P8, IBM WebSphere, Artifact Management, DORA Metrics, and Vulnerability Management.

DevOps:

• Strong understanding and hands-on experience with DevOps tools and practices including Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, and Chef.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 9+ years of experience in operations support, system administration, or a similar role.

• Strong understanding of DevOps principles and practices.

• Extensive experience with database management and administration (MySQL, PostgreSQL, Oracle).

• Proficiency in programming and scripting languages (Java, PHP, JavaScript, Python, Shell).

• Hands-on experience with cloud platforms (Azure) and containerization technologies (Docker, Kubernetes).

• Familiarity with CI/CD tools (Jenkins) and configuration management tools (Terraform, Chef).

• Proven ability to troubleshoot and resolve complex technical issues under pressure.

• Excellent communication and leadership skills.

• Demonstrated ability to mentor and guide junior team members.

• Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:

• Experience with web application development and support.

• Knowledge of production operations best practices.

• Previous experience in a 24/7 support environment.

• Certification in relevant technologies (e.g., Azure, Kubernetes, DevOps).