ServiceNow Pre-sales AM

Role Responsibilities:

•       The ServiceNow GDN Assistant Manager is responsible for responding to customer proposals, effort estimation, presenting KPMG value proposition to prospective clients.

•       Ideal candidate should have done ServiceNow Presales role before

•       Exposure to ITIL Framework, IT Management Tools

•       Strong verbal communication skills and ability to establish a rapport with clients and colleagues.

•       Strong organizational and analytical skills

•       Exceptional Interpersonal Skills & Ability to work.

Requirement:

•       Should have prior experience on creating ServiceNow proposals.

•       Experience on responding to ServiceNow RFP's & proposal defense.

•       Experience on creating effort estimation for proposals.

•       Should have strong Presentation skills preferably creating ServiceNow proposals, should have good excel skills.

•       Should have prior working experience in ServiceNow tool.

•       Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members.

•       Ability to work under pressure and handle crunched timelines.

•       Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.

•       Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

•       Candidate should have the ability to perform in a dynamically changing environment.

Must-Have Certifications

• Certified System Administrator

• ITIL Certifications (any certification)

• Other Service-Now Certifications (Preferred)

• Scrum master (Preferred)

Experience & Background

• B-Tech/BCA/MCA/MBA

• 7+ years of IT industry experience.

• Consistently engage with the clients, interpret their requirements, staff projects while managing the communication flow throughout

• Excellent attention to details, ability to multitask, and effective time management skills

• Knowledge of web based development languages; specifically JavaScript, Ajax

• Exposure of ITSM Framework and ITIL

• Excellent Communication Skills