Specialist App/Prod Support

Job Description:

Primary / Mandatory skills:   

Overall experience: 5-8 years’ experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)

•    Experience working with Salesforce Apex, Visual Force, Lightning, Salesforce Sales Cloud & Service Cloud, MuleSoft, Salesforce Marketing Cloud

•    Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)

•    Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.

•    Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)

•    Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)

•    Debugging java log, debugging microservices log.

•    Excellent written and verbal English communication skills to work in a Global team.

•    Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)