Technical Support

Good knowledge on Access management - Active Directory / CyberArk / Database / Technical Support / Technical Helpdesk (at least one of these skills)Excellent Communication skills / communicate with stakeholders and senior management. Able to work with minimal supervision. Control user logical access to organization resources in business applications, according to pro-set of system rules and policiesMaintain knowledge and understanding of internal processes, procedures and IT control policiesPerform security and change control related tasks in compliance with the Information Technology Control policy, standard operating procedures and reference documentationAppropriately document and highlight any potential risk concerns identified, escalating to management as appropriateRespond to Service Manager Incidents and ensure tickets are completed within the firm documented SLAs for priority/severity impacts. Flexible with regard to working shiftsDevelop and maintain good rapport with lines of business. Ensure communication is customer-focused and professorial.. Progress personal objectives. As agreed with your manager, within the documented time scalesAble to effectively collaborate with team members and clients to achieve common goals

• Document and report all errors/faults and ensure resolution including re-testing as required.

• Provide regular status reporting to stakeholders.

• Analyse the impact of changes on the testing schedule.

• Upon completion of testing, support integration of enhancements to include training and updating standard operating procedures as necessary.

• Build strong working relationships with technology, product and operations to succeed in delivery.