Account Manager (Sales)Academia Customer Segment

Responsible for achieving sales goals. Develops and executes account plans. Identifies customer
needs and develops solutions. Identifies opportunities to partner and collaborate. Resolves customer
issues. Maintains a pipeline of short and long-term growth opportunities. Collaborates and
coordinates with appropriate stakeholders.

* Responsible for achieving assigned sales goals
* Develop account plans and coordinate activities with appropriate internal stakeholders.
* Analyze accounts and territory and identifies opportunities to accelerate revenue growth.
* Engage with customers to build and maintain relationships.
* Manage the end-to-end sales process for assigned products
* Resolve customer issues
* Maintain an in depth understanding of the competitive landscape within assigned accounts and
territory
* Maintain technical product and scientific knowledge
* Maintain a cadence of account management activities including internal and customer facing
business reviews
* Input customer information and opportunities into the CRM system
* Develop and maintain a short and long-term opportunity growth opportunity pipeline.
* Plan, organize and manage defined dealers through tele-communication/e-mail/web
* Support dealers, identify business gaps and support them to reach out their customers
effectively.
* Conduct telemarketing, training to dealers and their staff with new products and growth
driving products.
* Convert smaller (low volume / dark accounts) accounts with marketing promotions and workflow
pitches.
* Proactively follow up leads generated from several marketing campaigns
* Use of initiative to identify and follow up opportunities with companies who are not already
on the databases
* Manage the customer database to a high degree of accuracy to ensure targeted marketing
activity can take place to generate new business
* Work closely with the marketing team to achieve sales objectives
* Use Dealer CRM system when available.